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Whenever we first ordered our Element Vape Starter Kit, we were just a little worried about the shipping. We’ve a little office, so we really didn’t wish to be shipping anything but our favorite Vapor Cigar products. Fortunately, our vendor shipped by UPS and so our order was completed quickly and without any problems. After we received the kit, we quickly put it to the test. Here’s what we found.
Customer Service: Unfortunately, we had to come back the product to refund the amount of money, but that’s not where the story ends. The client EightVape service representatives that were there to assist us managed to get easy for us to get again. They were very useful and checked out the complete setup with us. Despite the fact that we purchased the starter kit as a set, they helped us make a backup if among the atomizers broke. These were also very helpful in making sure that our shipment found us on time and without any delays.
Tracking Information: As we understand more about shipping, delivery, and tracking, we’ve seen that there are a variety of places that you could ship your Vape Pen from. The Element did us the favor by sending us two boxes, one of which was sent on a single day as our first shipment. The second box was sent two days later. Shipping times are influenced by what is being shipped, and we found that the shipping times were greatly increased after shipping from UPS. We all have been on a budget, but shipping from UPS was nearly double our original estimate.
Age Verification: Although we recognize that this is generally required for all internet sites, we didn’t see this initially. Upon signing up for the free trail, we saw a contact address and an option to verify your date of birth. We clicked “yes” without having a minute to look further, because this technique didn’t feel right. Whenever we went to validate our date of birth, we were told that we needed to age 65 or older to become able to order out of this particular Vape Pens site. Upon further inspection of the website, it turns out that they aren’t requiring proof age to order from the Element Vape site but rather requiring proof a subscription to a vapor delivery network.
Shipping Methods: Shipping methods attended a long way from when they first became open to customers. We saw that the shipping methods available through the web were a lot more efficient and effective, but unfortunately, shipping with UPS or FedEx had not been one of them. Upon registering for the trial offer, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx could not accommodate. Whenever we asked them why this is the case, they didn’t provide a solution, and instead suggested that international customers simply purchase an additional “package” at the neighborhood merchants we had visited.
Tracking Information May Occur After The Sale: One aspect of customer service that many people enjoy experiencing is being able to track their own product information and progress throughout the ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information might occur after the customer will pay for the product, and then upon delivery, the customer will not be able to track their information. Furthermore, if shipping times to foreign destinations are too long, the customer may receive a message stating they have been moved to the front of the line.
Delays May Occur Because Of: Shipping delays may occur because of USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays may occur due to overseas shipping issues, or insufficient adequate parking at the neighborhood port. They don’t mind helping you overcome these obstacles, but please note that we aren’t liable if delays occur due to them. FedEx seems to have excellent tracking on their shipments, but so far as we can see, they do not provide the option to track shipments. Please keep this at heart when using this service, as it might greatly benefit your bottom line.
Shipping Methods: Three ways of shipping can be found. First, upon delivery, the client must call and schedule an appointment with a store employee to sign for his or her product, and then receive it directly from the manufacturer. Second, the client may call and schedule an appointment directly with a store employee to get their unit. Or, thirdly, the client may contact us directly by email or phone to put an order, and we’ll ship the adult signature line upon delivery. Upon signing because of their product upon delivery, we are struggling to ship e-liquid to anyone without a valid e-mail address.